Dear Customers,

We do appreciate your trust and support on our products and service! To protect your own rights and interests, please read the following terms carefully: All products manufactured or supplied by are provided two-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at for return/exchange or refund.
Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.


Return / Refund / Exchange Policy,

This policy is for online purchases on only. FORWARD accepts merchandise return/exchanges due to non-phsical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
1. Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform FORWARD.
B. Damaged package/product after confirmation of the receipt: take a photo and contact FORWARD within 7 days of the receipt. FORWARD will offer a solution after negotiation with the logistics company (return or exchange).

2. For quality problem of products received: take a photo and contact FORWARD for return & refund or replacement.
3. For returns of wrong products ordered by the customer or problems not related to FORWARD, within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to will be charged.
4. For incorrect products received, take a photo and contact FORWARD immediately. Once confirmed, we will rearrange the shipment as soon as possible.


Out of Warranty,

  • Out of warranty period.
  • No FORWARD QC marks.
  • Improper operations like water damage, incorrect installation that result in machine damage.



1. Before issuing a delivery, apply for an RMA through Live or email chatting with our after-sale team. After RMA being accepted, an email with RMA No. and returning address will be provided.
2. Fill the RMA form with information of the returning product (quantity, problem, tracking number and picture of the package).
3. All the merchandise must be returned in the original packaging and in its original conditions (new and unused) with returning product list attached. Otherwise FORWARD reserves the right to limit or deny any returns or exchanges that do not apply to this policy.
4. FORWARD after-sale team will arrange the product testing after the package has been received.
5. After-sale team will issue a testing report within 3-6 working days.
6. Customer confirms the test report.
7. Issue the return/refund/exchange (within warranty).


Liability Disclaimer,

  • Apart from what is forbidden by the law, FORWARD as a factory outlet does not take any responsibility and is not liable for any damage caused by products from any suppliers purchased through this site, be it direct, indirect, special, incidental or consequential. Whatever claimed to be the legal theory, including guarantee, contract, negligence or strict liability.
  • FORWARD reserves the right to change, suspend, or discontinue temporarily or permanently, some or all of the return policy, with respect to any or all users, at any time without notice.
  • The liability of this disclaimer is subject to the purchasing price of relevant products only.



Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.



These policies are subject to change at any time and without notice.

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