Kindly Remind: Although affected by the COVID-19, the freight has skyrocketed and the cost pressures are high, but as long as the postage does not exceed $195, you do not need to pay the shipping fee, we will send you free shipping. If the freight exceeds $195, you only need to pay the excess part.
If you are reminded that the items you added can’t be shipped to your address, it may be other products that do not support direct order on the website, please contact us to purchase. WhatsApp(China):+86 13826121144.
What is screen protector cutting machine:
Universal Screen Film Cutter is a machine that can meet all demands of applying screen protectors. The machine does not only cut all models of front films, back films and full coverage back films of mobile phones, tablets, watches, camera, airpod, etc, but also can solve the traditional overstock problem. Read More
Return / Refund / Exchange Policy,
This policy is for online purchases on https://www.forwardgd.com/ only. FORWARD accepts merchandise return/exchanges due to non-phsical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
1. Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform FORWARD.
B. Damaged package/product after confirmation of the receipt: take a photo and contact FORWARD within 7 days of the receipt. FORWARD will offer a solution after negotiation with the logistics company (return or exchange).
2. For quality problem of products received: take a photo and contact FORWARD for return & refund or replacement.
3. For returns of wrong products ordered by the customer or problems not related to FORWARD, within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to will be charged.
4. For incorrect products received, take a photo and contact FORWARD immediately. Once confirmed, we will rearrange the shipment as soon as possible.
1. Strictly pack anti-static bags and foam boxes to ensure your goods are safe.
2. We always ship goods by professional courier companies such as DHL, FEDEX and TNT, which is a door to door service and fast, but everything is according to your requirements.