Frequently Asked Questions
Are you a manufacturing or a trading company?
We are a factory, and we offer factory direct prices with excellent quality and worry-free service. We can offer you a variety of solutions, please come and see us here!
Any benefits for phone repair machines&tools and mobile accessories wholesale from China?
In a word, China has a much better industry chain. Forward can guarantee that our quality, service far exceeds your expectations.
Do you provide customized service?
Support OEM/ODM. We will also provide you with expert guidance at the same time, based on our many years of experience in the industry.
Do you have certificates?
We have been certified by reputable certification bodies.
Is there a minimum order of machines&tools&accessories for wholesale orders?
Yes, You must order a specified quantity of the product to qualify for a wholesale order. Please contact us for further requirements.
Do you have agents and after-sales service stations?
We currently have agents in United States, Mexico, United Kingdom, France, Germany, Ukraine, Russia, India, Pakistan, Thailand, Bangladesh, Australia, Philippines, Egypt... Welcome to join us!
Can I come to China for factory inspection?
Of course, but it is better to wait until the epidemic subsides. Now we support using ZOOM for online factory inspection or hire a third-party organization to inspect our factory.
I want to make some changes in my order. Can I do that after I’ve already placed my wholesale order?
Unfortunately no. In order to ensure a quick turnaround time for your orders, we start processing them as soon as you place them. This means we cannot make any changes in your orders once they are already placed.
What is your guarantee or warranty if we buy your machine?
We offer you a 0.5-2 years warranty on our high-quality machines and lifetime technical support. The warranty time varies from product to product.
How to become an agent for FORWARD?
FORWARD has helped customers in more than 30 countries to be successful and earn good profits. We are looking for powerful distributors around the world to cooperate with. We also welcome you to become an exclusive distributor in your country/region.
One Agent in One Country/Region, Win-win. Please refer to our website "Agency Program" for detailed explanation. Contact us, and let's grow your business together.
Whom should I contact if I need assistance?
Forward Machine Factory is available Mon to Fri from 9 am to 6:30 pm UTC+8. Customers are always welcome to visit our office directly for products purchasing or technical assistance. we always offer email support via [email protected]. Additionally you can contact the sales engineers who follow up with you.
Skyrocket your sales today
What you need is an industry-leading expert.Let Forward help you become No.1 in the field.
