Return / Refund / Exchange Policy

This policy is for online purchases on https://www.forwardgd.com/ only. FORWARD accepts merchandise return/exchanges due to non-phsical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.

1. Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.

A. Refuse delivery of the package and inform FORWARD.

B. Damaged package/product after confirmation of the receipt: take a photo and contact FORWARD within 7 days of the receipt. FORWARD will offer a solution after negotiation with the logistics company (return or exchange).

2. For quality problem of products received: take a photo and contact FORWARD for return & refund or replacement.

3. For returns of wrong products ordered by the customer or problems not related to FORWARD, within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to will be charged.

4. For incorrect products received, take a photo and contact FORWARD immediately. Once confirmed, we will rearrange the shipment as soon as possible.

GOOD SERVICE IN OFFICE
Forward is one of the excellent pioneers in producing cellphone refurbish devices. We have agencies around the world. As an international proven integrated cellphone repair machines’ manufacturer, we offer a complete range of broken phone restore machinery, fully automatic and integrated high-efficiency machines, flexible operations, warranty guarantee, high return on profits, the latest phone repair guidance, one-on-one free cost evaluation and phone accessories purchase, etc.
STRONG SUPPORT IN FACTORY
The machines are produced in the factory which established by our company. The machines are assembled with raw materials. We have organized a professional R&D team to develop and design practical mobile phone refurbished devices for the customers. No matter you are a start-up or a green hand on the phone repair business or you want to expand your business in this area, and you won’t be disappointed to co-operate with us.

ABOUT STORE

Forward is one of the excellent pioneers in producing cellphone refurbish devices. We have agencies around the world. As an international proven integrated cellphone repair machines’ manufacturer, we offer a complete range of broken phone restore machinery, fully automatic and integrated high-efficiency machines, flexible operations, warranty guarantee, high return on profits, the latest phone repair guidance, one-on-one free cost evaluation and phone accessories purchase, etc.

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